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When you are faced with an array of choices that seem to offer basically the same technologically advanced features, which computer brand stands out?
What ultimately makes the difference in your choice of the best computing experience is the quality of personalized customer service and reliable technical support you receive from the same company that makes technology work to your best advantage. We at REXAR firmly believe this and we continuously raise the bar and elevate our levels of performance by giving you nothing less than the best. |
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REXAR Product Infoline (+6017-66-234-00) is manned by well-versed, experienced and friendly, PR-related staff who help disseminate information on REXAR to customers. They are ears to customer’s woes carefully listening and the frontlines who forward information to the management for action to be taken. Our specially trained staff will be able to answer questions and furnish information to callers wanting to know about REXAR products, services and other pertinent facts.
REXAR Call Center (+6017-66-234-00) is the Technical Support Helpdesk available to customers for the life of their REXAR systems. Here, the engineers resolve most of the customer questions over the telephone.
However, if further service is requested, On-Site Services will follow with a technician arriving at your location to immediately rectify it. When the need arise, we will also send a van to your location to collect the faulty units, and to return the repaired units thereafter.
At the REXAR Customer Service Center, a dependable Mr. Fix-It guys is always around, ever ready to assist you. The professional support staff promptly attends to your needs and talks in the same language you do.
REXAR after-sales service is definitely an integral part of the whole package. It is not a premium. Neither is it an add-on feature. It is an intangible value, made manifest by people tapping the best technology available to render only the best computing solutions to your delight.
REXAR after-sales services are equipped with industry-standard expertise and competently trained with the most up-to-date trends in REXAR technology, REXAR provides exceptional reliability, quality and support to meet our business and customers demands.
Besides technically competent in computer technology, the REXAR team of technical and engineering staff is also trained to assist REXAR customers with related equipment such as third-party printers, scanners, LAN and WAN networking solutions among others. This has proven to be invaluable to our customers in minimizing system downtime. |
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When you buy REXAR products, you do not only buy a product that is thoroughly tested and certified for industry-standard compatibility. Above all, you strike a solid partnership with its manufacturer when you have to avail of technical support and after-sales service to maintain the lifespan of the product.
REXAR Customer Service Center offers a comprehensive range of technical support to government organizations, educational institutions and private business enterprises of all sizes. We continuously strive to enhance and enrich the quality of service we render to ensure that it is relevant to the needs and expectations of customers, and this includes being responsive to the demands of the time. It’s not surprising why REXAR products have become synonymous with good-value-for-money and the obvious choice for businesses requiring solutions. |
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| REXAR Customer Service Center takes pride in managing highly qualified technical support people, whose main goal is to bring you the desired results. They naturally exude warmth, friendliness and attentiveness to customers. REXAR Customer Service team can resolve each support request within a reasonably expedient turnaround time. No case is too big or small for them since they treat all cases with utmost priority and urgency. |
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| All year round, you can rest assured in REXAR Customer Service Centers top-notch technical support people, high-tech repair facilities and a warehouse with steady supply of genuine, high quality REXAR spare parts. REXAR Customer Service team can equally have access to REXAR international and local resources to provide you with immediate solutions to your technical problems. |
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| Standard Warranty |
| All REXAR products carry a standard local warranty, which may vary from one product family to another. The warranty card explains in detail the type of service coverage usually on labor and parts, the period it is covered for, response times and any exclusion that is applicable to the product. |
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| Extended Warranty Plan |
| The REXAR Extended Warranty Program is intended for corporate, government or even individual clients wishing to upgrade the standard REXAR warranty to three years. Make it an important component of your overall MIS strategy to lower your Total Cost of Ownership. For a small amount of money, you can achieve long-term peace of mind by investing REXAR Extended Warranty for you REXAR products. |
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| * REXAR Service Repair Terms and Conditions |
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All prices are in Ringgit Malaysia |
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Payment is strictly through cash/credit card |
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Repair warranty will be for 90 days from date repaired |
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Service Charges are subject to change without prior notice |
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Spare parts are excluded |
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REXAR is not responsible for any loss of data whatsoever during the course of repair. You are advised to backup the data in your laptop prior to sending it in for repair. A nominal fee will be charged should you wish REXAR to backup your data, as stipulated |
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All repaired units will be disposed off at REXAR's discretion, if not collected within 90 days, no reminder will be issued |
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A nominal inspection fee will be charged should you cancel or do not wish to proceed with the repair, as stipulated |
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Quotation will be furnished if repair cannot be completed due to damage not covered under the terms of an REXAR One Year Hardware Warranty for REXAR Mini Laptop |
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On Site appointment is on best effort basis within 48 hours within Klang Valley, not exceeding 45km, additional charges apply if agreed upon |
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REXAR Spells out CARE